You must be of legal age under the laws of your country in order to purchase
tobacco products from this website. U.S. Federal Law requires that purchasers of
Tobacco will be at least 18 years of age. By selecting any of the products on this
site, you are legally confirming that you are of legal age under the laws of your
country in order to purchase tobacco products.
Duty Free Depot reserves the right to cancel any sales transaction based on its
sole discretion where it reasonably believes the purchaser is purchasing products
on behalf of a minor.
Duty Free Depot does not sell Tobacco products to minors, bans youth targeting and
supports youth smoking prevention.
All personal information is transmitted by using 128 bit Secure Socket
Layer (SSL) protocol. Our clients´ information is encrypted and stored in a protected
server. Duty Free Depot will only use your credit card details in order to process
your order. Your credit card details are not stored for future purchases. We never
give out any information about our customers and their orders.
In order to achieve high standards, which correspond with our security policy, all
client information is transmitted using the most secure encryption protocol available
(128 bit SSL) in the market. In order to protect clients, a credit card ID number
is requested. The card ID is a 3 or 4 digit security code that is printed on the
back of your credit card (AMEX - front right hand side of the credit card). The
card ID protects you from online fraud by verifying that you are in possession of
the card you are attempting to use.
All Products sold on Duty Free Depot are genuine products that are purchased
directly from the manufacturers in the U.S. and Europe. All products on sale on
Duty Free Depot are manufactured for overseas sales for example duty free shops,
international airports, ships, and diplomatic core, and may differ materially in
taste and quality from the same trademarks and brand names sold in your country.
Please note: prices displayed in this website are subject to change without notice.
All products sold on Duty Free Depot are sold for personal use only and
not for resale. A customer who purchases tobacco products from foreign companies
becomes the importer. It is the importers responsibility to assure that the products
comply with import regulations Duty Free Depot suggests that you consult with your
local tax office. As the buyer/addressee you are fully liable for the importation
of the products purchased on this site. Products sold by the seller are under customs
bond. When the buyer purchases the products he/she officially instructs the seller
to ship the products on his behalf to the destination provided by the buyer. Duty
Free Depot does not support, imply or suggest in any way the non-payment of federal
taxes or individual sales taxes. The shipment of tobacco products is legal in the
USA, according to the Universal Postal Convention dated September 15, 1999. United
States, Switzerland and Germany are among 189 member countries, which consent the
provisions of this international law. Purchasing duty-free or tax-free cigarettes
may not be approved by your local authorities. The buyer may not abide by various
U.S. state, federal law or international law.
Country Restrictions (for cigarette orders)
New York and California (USA): Due to strictly enforced regulations, all
orders with in the states of New York (NY) and California (CA) shipping time will
be longer than usual. In case you receive a note from customs, please report it
to us as soon as possible.
Certain products that require a warning label might not indicate the proper
warnings required for your country. (They will carry the warning of the country
of origin where it is manufactured) Cigarettes sold on Duty Free Depot are supplied
by various worldwide manufacturers. (including the U.S. and Europe)
Packaging of the product:
The packaging of the product could be different from the one shown on the
site. Please take into account that due to the location where the product is manufactured,
packaging can change periodically and according to local laws of that specific country.
Duty Free Depot is not related in any way or form to Philip Morris Products
Inc., JT International, British American Tobacco, or any other tobacco brand manufacturers.
Product names and images used on Duty Free Depot are for identification purposes
only and may only be trademarks of their respective owners.
Shipping Policy and Costs
To ensure that our products reach you at optimal conditions, each carton
(10 packs of 20 cigarettes each) is wrapped with a custom made hard cardboard box,
and sealed in a specially designed plastic shrink cover. Each package is shipped
to you separately in order to comply with international postal regulations and standards,
e.g. if you ordered 5 cartons, your order will be shipped to you on the same day,
but may not arrive simultaneously. You may receive each carton on a different day.
Some cartons may arrive at the same day.
The average delivery time is between 10- 28 business days to countries worldwide.
On rare occasions, e.g. holiday seasons rush, some orders may experience a slight
Please note if you are paying for your order with Visa card (Debit / Credit),
you may incur an international transaction fee due to currency exchange. This fee
(if incurred) will be no more then 1% -8%
of the order total (depending on your credit card company or bank).
If you need to cancel your order, you may do so by contacting our customer
service department at Support@dutyfreedepot.com.
Please note an order cannot be cancelled once the payment for that order has been
*Cancelled/Custom Returned Orders:
Any orders that have been canceled or returned from customs that have already been
shipped, will be charged the costs of shipping and handling. ($9.00 per item of
cigarettes, $12 per an item for other products). A credit will be issued to your
login account once your parcel reaches our warehouse (this may take up to 180 days
depending on your location.)
U.K., Irish, French, Italian, German, Netherlands, Australian and Canadian Customers
Duty Free Depot.com will not be held responsible for lost / stolen and
/ or seized orders by Customs. DutyFreeDepot.com will attempt to accommodate its
customers to the best of its ability by providing a merchandise credit and points
that grant discount on non-tobacco, non-alcohol (and non-perfume for Canadian customers)
when deemed necessary.