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Frequently asked Questions

For immediate assistance and more information on our services and features, you are welcome to browse through the information below. You will be able to find answers to most of your questions in a matter of minutes. If your questions remain unanswered, please contact us via email listed at the bottom of this page.

Here are the steps you need to follow to place an order:

Questions About Orders You've Already Placed:

General Questions:


Sign in
Enter your e-mail address followed by your password and then click on the "Sign in" button.
New users, please enter your e-mail address, choose your password and then click on the "Registration" button.

Enter your shipping address
Tell us where you would like to ship your order. We ship our products all around the globe. Please go through all the shipping data fields to ensure your shipping details are accurate. Please note: if an order is returned to us due to an error in the shipping address entered by the client, the client will bear the costs of shipping and handling DutyFreeDepot will credit the customer with DutyFree Points equivalent to the total amount of the order after shipping costs are deducted as defined above. These Points will enable the customer to place a new order with the correct shipping address.

How can I pay for my order?
You may pay for your order with your Visa Credit Card, Amex, Diners and JCB credit cards. Please be advised that the name appearing on the credit card holders' statement is: INTERNET SALES US Customers may select our E-Check option for easy & safer payments. Bank wire transfers and regular checks are also available.

Review and Submit Your Order
Check the accuracy of the information you provided and make any necessary adjustments. When you are ready, click the Checkout button to submit your order.
Once you place your order, we will send you a confirmation e-mail message with your order number. Please save your order number for future reference.

How to pay by check?
Payment by check is a processing service that allows customers to pay over the Internet using a check without the need to actually mail a check. To pay by check please follow the steps below:
Open your checkbook.
Pull out the next valid check.
Copy all relevant information from that check to the last checkout form.
Press the "Complete Purchase" button on the last checkout form and wait for the confirmation screen. Write void on your check and keep it with your printed receipt. Make sure to record an entry in your check register for the total amount spent and the check number. You will see this transaction in your monthly bank statement soon.

What is your Chargeback/Refund policy?
We will not tolerate credit card chargebacks or any customer who is attempting or threatening to do so. Such Customers will be immediately banned from making any future purchases on our website and affiliate sites. In addition, their credit card information will be reported and added to blacklisted among processors. If there is a payment problem we will always seek out a solution resulting in either a compensation or a reship - in line with our structured reship and compensation procedure. Customers insisting on receiving a refund instead of a reshipment or a compensation plan will be banned from ordering with DutyFreeDepot and affiliate sites until they pay the fees for the administrative cost and fine we incurred to process their refund. Both chargeback and refund policies are dictated by the policies of payment processors handling payment for alcohol retailers and wholesalers.

Orders you've already placed:

When will my order arrive?
Regular shipping is 10 to 28 working days from shipment date, excluding weekends and holidays. When there is a delay with USPS, this is extended to 35 working days from shipment date.
Use our Order Status Tool to track down your order.

What is your delivery process after placing an order?
Once an order is placed with us, it takes up to 7 days to process, after it has been processed, we then send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it the packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics center, and then is sent out either via priority airmail. Orders shipped via airmail take between 10 and 28 business days to arrive.

What if I have ordered and still have not received the goods?
Please allow up to a maximum of 35 business days for them to arrive. If they have not arrived in this time, please contact us either via e-mail, and we will arrange for compensation on your order, depending on whether or not you insured your delivery. Please note that these times are from date of shipment.

What if I ordered 6 cartons and received only 4?
We dispatch the cartons through Priority Air Mail. In case of multiple cartons we pack them as separate shipments individually. We mail the cartons not at the same time, their arrival dates may vary. It may take from 10 to 35 days for the full delivery to be executed.

Not receiving any replies?
If you have used our "Contact us" form in the past and yet failed to receive a reply, your Internet Service Provider (ISP) or e-mail client may be blocking e-mails from DutyFreeDepot.
If you suspect that this is the case, please refer to the help section of your e-mail program to see how to change the settings that filter or block your sent mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

Does DutyFreeDepot guarantee that no duty tax will be paid worldwide?
No. It is the customer's responsibility to verify and abide by all applicable laws concerning the delivery or taxation to their region. Some countries may occasionally change international postal regulations and standards.

What should I do if I have to pay duty tax in order to receive my order?
In this rare situation (highly unlikely in the U.S.) you can either:

  • Pay the duty tax and collect the parcel. The total amount of your order will still be much lower than the regular retail price.
  • Reject the parcel.Upon receiving your parcel in our warehouse you will be fully refunded for the rejected order.
  • PLEASE NOTE: Returned orders will be charged the costs of shipping and handling. .

Why can not you send me all products in a single load?
By sending all products in a single load, your order might be subjected to duty tax since the weight and value would not fall within the prescribed international parameters.

How will I know that my order has arrived?
There are two options depending on your local post office service. Parcels will either be delivered directly to your address, or you will be notified by your local post office when your parcel has arrived. You may collect your parcel from your local post office with no additional charges.

Is there any possibility that items may be damaged during the shipping process?
dutyfreedepot has taken all the necessary precautions in order to ensure that products will reach you in optimal condition. Each product is wrapped with a custom made hard cardboard box and is sealed in a specially designed plastic shrink cover.

General Questions:

Why should I choose to buy from DutyFreeDepot?
DutyFreeDepot offers original, premium tax-free products at highly competitive prices. Our company sets extremely high standards of product quality with personal customer service.

Does your company hold any registered trademarks?
No. Product names used in this website are for identification purposes only and may be trademarks of their respective companies.
Please note: As packaging are modified for marketing purpose by the trademarks holding companies, pictures are indicative only and might differ slightly from the product delivered to you.

Does your company sell only genuine products?

Yes, all products offered at are of the original manufacturer, guaranteed to be genuine, and of the highest quality.

What is SSL?
SSL (Secure Socket Layer) is a protocol used to secure data on TCP/IP networks such as the Internet. It provides encryption, authentication, and integrity for communication between a web server and client (consumer) browser. SSL provides a safer method of credit card usage in the online environment.

DutyFree Points (DFP)
Every time you shop at DutyFreeDepot you earn DutyFree Points which can be used to get discounts on future orders.
Points are earned as follows:
For every order, you will receive 1% of the order total back as DutyFree Points (store credit). 100 points=$1. Once you finish shopping at DutyFreeDepot and choose to "Checkout", you will see the amount of points you have earned so far displayed as "DutyFree Points in your account". You can redeem these points
and get a discount on your order or save them for future
purchases at DutyFreeDepot.
"DutyFree Points earned" displays the new points you will receive once you complete your order.
If you would like to use your points, enter the number of DutyFree Points you wish to use next to "DutyFree Points to redeem in this purchase" and click "Calculate Discount". Once you do this, the discount will be displayed immediately above the order total.
If you are having trouble using your points, or email .

Why do emails sent to me not arrive?
Dear users of, Comcast, net, and e-mails! You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases.Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:
For more help you may contact AOL/COX Customer support.

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